Terms of Service

1. Acceptance of Terms

By accessing and using ExnessOfficial website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ExnessOfficial provides premium ornamental plants and related services including:

• Sale of ornamental plants and gardening supplies
• Plant care consultation and guidance
• Delivery and installation services
• Plant maintenance services
• Educational content and resources

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when making purchases
• Use our website and services only for lawful purposes
• Not interfere with or disrupt our services or servers
• Respect intellectual property rights of ExnessOfficial and third parties
• Follow proper plant care instructions provided

4. Orders and Payment

5. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• Special care is taken to ensure plants arrive in good condition
• Delivery charges may apply based on location and order size
• You must be available to receive live plant deliveries

6. Plant Care and Warranties

7. Returns and Refunds

• Plants must be returned within 7 days of delivery if unsatisfactory
• Plants must be in original condition for return acceptance
• Return shipping costs are the responsibility of the customer unless the plant arrived damaged
• Refunds will be processed within 5-10 business days after return acceptance
• Custom arrangements and special orders are non-returnable

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of ExnessOfficial and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

ExnessOfficial shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or products. Our total liability shall not exceed the amount paid for the specific product or service in question.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Ho Chi Minh City, Vietnam.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

14. Severability

If any provision of these terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms shall remain in full force and effect.

15. Entire Agreement

These Terms of Service constitute the entire agreement between you and ExnessOfficial regarding your use of our services and supersede all prior and contemporaneous agreements and understandings.